Frequently Asked Questions
Everything you need to know about shopping at Oaktree Garden Centre Berkshire.
Do you deliver live plants safely to my home?
Yes, we use specialized, protective packaging designed specifically for transit to ensure all plants, shrubs, and trees arrive at your home in perfect, healthy condition.
Can I choose Click & Collect from the Berkshire centre?
Absolutely! You can select the 'Click & Collect' option at checkout and pick up your items directly from our Oaktree Garden Centre in Berkshire during our standard opening hours.
What is your return policy for garden furniture and plants?
We offer a 30-day return policy for non-perishable items like garden furniture, barbecues, and tools. Live plants can be returned or replaced within 14 days if they do not meet our quality standards.
Do you offer local delivery for large or bulk items?
Yes, we provide a dedicated local delivery service across Berkshire and surrounding areas for larger, heavy items such as bulk compost, mature trees, and outdoor furniture sets.
What payment methods do you accept online?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as secure digital payment options including PayPal, Apple Pay, and Google Pay.